Support & Help Center

How can we help you today?

Find instant answers to common questions about trading, accounts, deposits, and account security.

FAQ

Frequently Asked Questions

Common answers for quick reference.

Crypto deposits credit automatically once the network confirmations are satisfied. Bitcoin (BTC) requires 3 confirmations (approx. 20-30 min), Ethereum (ETH) and ERC-20 tokens require 12 confirmations (approx. 3-5 min), and high-speed chains like Solana and TRON reflect in under 1 minute.
Bitso operates under international financial compliance. Level 1 requires basic details (full name and email). Level 2 unlocks higher volume by uploading a government-issued photo ID (passport or driver's license) and selfie. Level 3 (high limits) requires proof of address.
2FA provides a critical security barrier during login and withdrawals. Even if your password is compromised, an attacker cannot transfer assets without the dynamic time-based code generated by your authenticator app (e.g. Google Authenticator).
Yes. You have total custody control over your cryptocurrency. You can withdraw your digital assets to any personal wallet (Ledger, Trezor, MetaMask) 24/7. Navigate to your dashboard, select the coin, click Withdraw, and paste your destination address.
Bitso Vaults generate yields on eligible stablecoins (such as USDC) with zero mandatory lockups. Earnings accrue daily and pay directly into your balance weekly. You can withdraw or trade your funds whenever you wish without penalty.
CONTACT US

Need direct assistance?

Our support specialists are standing by 24 hours a day, 7 days a week.

24/7 Live Chat

Average response time is under 5 minutes.

Start Live Chat

Email Support

For account investigations or inquiries.

support@bitso.com

Dashboard Ticket

Submit and track priority ticket requests.

Submit Ticket